Remittance made easy

We provide an international money transfer/remittance service, offering a simple, secure, and cost-effective solution for individuals in South Africa to send money to several countries spanning Africa, and Asia.

TayoPay works by allowing you to transfer money electronically to another person or business. You can do this through our website or mobile app, and the recipient can receive the funds directly into their bank account or through a cash pickup location.

First, download the TayoPay App on your phone. 

• For Android click HERE.
• For Apple click HERE.

Then follow the easy steps to register, upload a copy of your ID and a photo of yourself, and you can start remitting funds. Easy as that.

Now you are able to send international money transfers using the App or online or with cash to many countries worldwide, including Uganda, Bangladesh, and many others.

For any help, please see our 'Contact us' section. 

• Passport or
• Foreign ID or
• South African ID or
• Asylum or Refugee Documents.

Please make sure that your Asylum or refugee documents or passport has not expired. Add an answer to this item.

We have made it very easy. The App will prompt you to take a photo of your document as well as a photo of yourself holding your document. Then click upload, and your documents will be submitted for verification.

 We are required by law and the South African Reserve Bank to ask for proof of your identification as part of our due diligence responsibilities as a remittance company. 

Identity verification is the process of checking that your ID/passport/Asylum or refugee documents are valid and real, and that in fact, you are a real person, in order for us to facilitate your transaction across borders.   

Yes, it is. Your documentation and identity will be protected by law according to the POPIA act. All documentation will be stored on a secure server, and your information will not be shared with any external parties. 

• R5000.00 per day
• R25 000.00 per month 

You can send every day as long as you don’t send more than R5000.00 daily. Once you have reached the R25 000.00 monthly limit, you won’t be able to send any more funds until the following month.

FOREX rates and fees may vary according to the country and will be given to you when creating a transaction. 

Click HERE  for a list of countries. 

Click  HERE  for a list of South African partners where you can make deposits. 

Your money is safe with us. We are an authorised dealer with the South African Reserve Bank with a Category 3 Licence that enables us to facilitate remittance from South Africa. We use authorised banking institutions to remit your money to your loved ones with ease and without any risk or issues. 

• First, create a recipient.
• Then, go to your payments section and select the beneficiary. 
• Fill out the payment form and confirm the transaction details.
• Approve the quoted rate and fees.
• Once you’ve completed the payment, you will receive a confirmation SMS with the transaction details as well as a unique transaction number. This number will be required by your beneficiary to collect their money.
• The App will take you to the payment option that you selected (direct bank transfer, EFT, mobile wallet, or Credit/Debit card or cash payments), and further instructions.

This is a unique number that will be issued automatically for every new transaction. This number will enable us to track your money and ensure that it reaches its destination. You will have to send that number to your recipient for them to be able to withdraw their money.

• CASH: Through any of our pay-in partners. Click HERE for a list of pay-in partners. 
• EFT: You can choose to pay via online banking. The App will redirect you to a secure online banking portal where you will be able to log into your bank and make a safe and secure payment.
• ONLINE: Paying funds using your bank's online banking options. Our banking details will be provided upon selecting this option on the App. 
• CREDIT/DEBIT CARD: You can pay directly and securely with your debit/credit card via the App by entering your card details and following the given instructions.
• MOBILE WALLET: Select the mobile wallet as your payment method on the App and follow the easy instructions. 

International FOREX rates fluctuate on an hourly basis, this is why we will first give you a quote so that you to approve or decline based on the current rates.

You can also access our Rates Calculator HERE. 

You have up to 24 hours to pay for a transaction. Thereafter, the transaction will expire and you have to start the process over.  

The recipient needs to have the unique transaction number as well as produce their valid ID document that shows a picture of themselves to be able to collect the money sent.

You will receive a confirmation SMS once the transaction has been processed.  

Transfers to mobile wallets and cash collection are sent instantly.

Transfers to bank accounts can take up to 48 hours to reflect depending on which pay-out partner the recipient has to collect the money from. 

There are many reasons why the payment is not going through. Please check the following details before contacting customer support.

Check that you have entered the correct card details. Make sure that the expiry date and CVV numbers are correct.

You could’ve reached your daily or monthly limit. 

Check that the beneficiary details are correct.

If all the details are correct, please check with you banking institution as to why they declined the payment. In some cases, you might need to approve or enable payments through your service provider.

When you open the App, and it asks you for your login details, click on ‘Forgot Password’. We will then email or SMS you a password reset link where you can create new login details for yourself.

This link will expire, so please make sure that you respond within the allotted time. 

Please contact our Customer Support Team on 087 711 0050, where our friendly agents will assist you.